I was a hair model for one of their graduating students about two weeks ago & I asked for her to ombre my hair. It didn't turn out ombre at all, she ended up leaving me with orange hair that was horribly blended. I asked her if I can come back in for her to lighten the ends more since she ran out of time, she just ignored my message & never got back to me. I have long, thick, dark hair that has never been colored & I told her it would take a long time for the color to lift, she said the whole process would take no longer than 3 hours tops, I ended up staying for almost 5 hours. I had to go somewhere else to get it fixed. She was really nice, but the end result was not what I asked for & not what I expected. I understand she was a student, but she convinced me she was capable of doing what I was asking for & fell through with her promise.
Had an amazing time with Sarah C. Will keep coming back till I die haha
Always great cuts. Faculty supervision is constant.
I have been to SPA three times. A friend recommended this salon to me and told me to ask for a specific student. I made an appointment and asked for this student. When I arrived at SPA for my first appointment, I was told by the receptionist/cashier that this student was out sick and they would be putting me with a different one. Despite this hiccup, the first appointment went extremely well. I understood that a student would be cutting my hair and hence it would take longer. I had no problem with this. The student took her time and the educator was attentive. The second time went well also; however, I did not receive a phone call appointment reminder and noticed that management of the salon/school as a whole was disorganized. I decided to make another appointment anyways since I was so happy with my hair. I distinctly remember telling the lady at the front desk that I wanted my third appointment to be on a specific day at a specific time with the same student. It appeared to me that she entered this information into the computer. (This is important.) My third appointment was atrocious. For starters, I once again received no phone call reminder/confirmation. Then I had to wait 15 minutes to be checked in. When I was finally being checked in, I was informed that I was not even scheduled for an appointment. The receptionist/cashier said that they were going to put me with a different student. I strongly considered just leaving; however, I decided to go ahead and wait another 20 minutes. This other student was very polite; however, the educator was very impatient and appeared to not give much of a crap when the student would ask questions. I even provided a picture of how I wanted my hair to look. I asked for an Emma Watson pixie cut and left the salon looking like Lloyd Christmas in Dumb and Dumber. I want to be clear that I don't blame the student. The educator wasn't helpful and gave little direction. I WILL NOT return to this salon until the overall management gets it's act together.
I am really torn about this experience. My stylist was friendly and did a great job....for the most part. I got highlights and one under-section of the back of my head is fully bleached out and barely toned at all. I would have said something but I did not see the patch until someone else pointed it out when I had my hair up.
The Salon Professional Academy Iowa City is a US Hair Care Studio based in Iowa City, Iowa. The Salon Professional Academy Iowa City is located at 1550 S 1st Ave, Iowa City, IA 52240, USA.
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