I absolutely do not recommend going to this particular location and I recommend never going through A Wireless or any other "Premium Retailer". Just go straight to Verizon instead.
This store does not even deserve 1 star. I originally got my phone through the Cedar Falls location while visiting family and they were extremely nice. I then ended up dealing with the Iowa City location after going home and deciding to exchange a device. The Iowa City location offered the worst customer service I've ever encountered. They refused to assist since I didn't originally get it from them. The man assisting me was rude and laughed at my request and situation. Completely ridiculous!
I had a bad experience at this location years ago. But I worked with Mike Byrd (District Training Store Manager) at this location yesterday and he was quite knowledgeable and fixed my voice mail issue quickly.
I enjoyed my experience here. Had lots of fun with the guy who was helping me and I'm happy with my new phone and phone plan!
Also, be aware that this location is not actually Verizon. They are a third party "Premium Retailer" called A Wireless that sells Verizon things so they operate how ever they want and don't actually follow Verizon policy.
In and out with a new phone 1/2 price in an hour. No yucky sales tactics. Just service. A+
Staff is very helpful. Had to come in multiple times for galaxy 8 after it was released, and staff was able to help every time. Plus they gave me a free nano screen cover because mine regular comer would not stay on.
Verizon Authorized Retailer Victra is a US Store based in Iowa City, Iowa. Verizon Authorized Retailer Victra is located at 23 Highway 1 West, Iowa City, IA 52246, USA.
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