BUT (This is the fabulous part) the service we received was not at all becoming of the low price. It was exceptional (!)
Great staff at Best Friends! I appreciate the postcard reminder to schedule the yearly physical. We are treated kindly from the moment we walk in to the moment we leave. A follow up call to check on how our cats were doing was most impressive. I always feel our cats are truly cared about by the staff.
All we needed was Rabies shots for our two adult cats, and we were just fed up with paying the (our opinion) exorbitant tacked-on "Exam fees" that we had been paying with the cat-only clinic in town. I actually called every vet in the Iowa City area, and Best Friends was the cheapest. Our previous vet and some of the others were double the price for the exact same services.
What an amazing group of professionals! We have just recently established care here for our two cats adopted from ARL and I have no reservations at all. I am certain we made the right choice for the health and well-being of our pets!
The doctors were honest and straightforward. They did not try to sell us on a new food, treats, supplements, or book unnecessary follow-up appointments.
Dr. Kim is the best! She always remembers my dogs and gives them the same love and attention I do, making me feel very welcomed. She never tries to sell you products you do not need so that she can benefit (as I have had other vets do this to me). She is always prompt and service is absolutely excellent. Having gone to several vets in Iowa City and the Emergency Hospital, I would ONLY recommend Dr. Kim. Once, because Dr. Kim's clinic was about to close, she had to refer me to the Vet ER. She made sure someone called a few days later to check on my dog, even though she never saw him for that incident. SHE IS AWESOME!
I just switched from the Cat Clinic and am so glad to save $45 on each visit for the "examination fee". I received the same services for cheaper, and the Vets were much more friendly towards my cat and had great customer service. They won't rip you off on extra shots or services you don't need, which was happening at our previous vet. They didn't handle a scared cat very well which is my only complaint. The old vet examined our cat while he stood leisurely on the table, whereas here they put a towel on him with one vet holding his body down on both sides and the other held his head and neck just to simply look in his ears/eyes. This could have easily been done while he was just standing on the exam table and it would have saved both parties unnecessary stress and effort.
It was pretty funny. Actually, the whole appointment was light and enjoyable. We felt welcomed and respected, and felt they respected our pets too.
We will definitely be coming back for all our veterinary needs! Thanks so much!
One of our cats got especially angry while getting checked out and they handled it like professionals. My cat really pitched a fit, but they calmly and gently held their grip on him and we had a good laugh about it afterwards.
We just had our first appointment with Best Friends and it was a fabulous experience.
Best Friends Veterinary Care is a US Veterinary Care based in Iowa City, Iowa. Best Friends Veterinary Care is located at 252 Scott Ct, Iowa City, IA 52245, USA.
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