Then the bill came and we felt the repair cost was very high! I called Breese Plumbing to get an explanation of why the bill was so high. The receptionist/office manager was very kind and professional. She gave me Mike's phone number and recommended I call him to quote the cost of the ceiling repair, stating that would be easiest. The charge from Breese was $185 MORE than what Mike told me the repair cost! I then returned a call to Joe at Breese for further explanation. He stated he gave us a quote (verbally) before referring us to Mike and offered no further explanation. He stated it was "sneaky" that I called Mike directly. He then spoke with my husband, who does not recall receiving the verbal quote for the ceiling repair. Again, Joe accused us of being "sneaky" and refused to provide an itemized receipt explaining the high cost. Frustrated, I called Joe again. He then backtracked and said it was no problem to offer an itemized receipt but again accused us of being sneaky for "calling Mike instead of us [Breese] to get an explanation". He told me he has "been doing this long enough" that he provides quotes verbally and "knows what the profit will be". I explained that I did, in fact, call the company first for an explanation and was given Mike's phone number. I expressed my frustration with Joe's accusations and poor customer service. I assured him we would not be using his company in the future to which he responded "Thank you".
I find it very unfortunate that this company provided such poor customer service. I hope Mike, who receives referrals from Breese, is aware that Breese is charging nearly 40% extra for their own profit on his hard work. Mike and the Breese receptionist were wonderful. Joe, on the other hand, was accusatory, rude and lacked effective customer communication skills.
We called Breese Plumbing to fix our shower drain when we had an unexpected leak that was damaging our living room ceiling. Joe came in a timely manner and fixed the drain. He then informed us he often referred someone to do the repair work for the ceiling. How great, right? Mike, referred by Joe from Breese Plumbing, was excellent! He worked on the weekends and repaired the ceiling very well!
I absolutely do not recommend this company.
Breese Plumbing is a US Plumber based in Iowa City, Iowa. Breese Plumbing is located at 816 S Gilbert Ct, Iowa City, IA 52240, USA.
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