Two months went by and I called to find out the status of the rug and when I could pick it up. I called several times a week for a few weeks. Each time getting a different answer. At one point I was told that this "third party" place had lost the papers for the rug and didn't know who it belonged to, so it was still in their possession. Finally, I went in to Varsity Cleaners one day. The owner was there. He brought the rug out and informed me that it had gotten a giant hole in the middle during the cleaning process. I looked at it and sure enough, a very large section of the rug had completely unraveled and had created a giant hole.
About what youd expect from a dry cleaner. Usually plenty of open units.
It is now nearing the end of October and this issue still has not been resolved. Extremely frustrated about this experience and will never bring anything to them again.
Pricey, but service is quick and professional.
This place is so frustrating. Today I went to the Gilbert street location in Iowa City and arrived at 12:01pm and the store closed at 12:00. All I needed to do was drop off three shirts, and of course I got stuck on Dubuque Street because of construction, Gilbert Street because of construction, and hit every red light. I called on my way at exactly 12:00pm with no answer and pulled in the parking lot at 12:01, saw a woman dart to the window to flip the closed sign, went up to the drive thru drop off, and the lady was standing there at the window and shook her head at me and pointed at the closed sign. Seriously lady? I am finding a new dry cleaner.
Not bad. Not great. Two machines were broken without signs. Place is not monitored much.
If I could give them zero stars, I would. I dropped off a very nice, expensive rug to be dry cleaned in the middle of June. They informed me that due to its size, it would be sent out to a third party to be cleaned and be back within TWO to FOUR weeks. The care instructions on this rug specifically said to dry clean.
I felt like for over two months, they had told me different things because no one wanted to be up front about what had happened to my rug. I informed the owner that I would not be paying for anything, nor would I be taking the rug home until something was done to resolve this issue. He suggested sending it out to have the rug cut on each side of the whole, reseamed, and then sewn together. Which would look TERRIBLE. There is no way it would even match up if something like that was done. This rug is irreplaceable as they do not sell it anywhere anymore. Not only that, it was given to me as a gift and has a lot of meaning to me.
Varsity Cleaners is a US Laundry based in Iowa City, Iowa. Varsity Cleaners is located at 910 S Gilbert St, Iowa City, IA 52240, USA.
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