Wish they would expand to other areas but they don't want to compromise their quality work by hiring mechanics & staff members that may not be up to their standard & caliber (which I understand & I respect)
JJust felt like I was being scammed the whole time, a mechanic that spent 3 hours and couldn’t tell what was wrong so had to pay another hour worth of labor for them to then tell me what is wrong. I am sure I will be told that "we didn't guarantee the part would fix the issue". This complaint has nothing to do with the part that was installed even though I wish they would of kept the original part in the vehicle if that wasn't the issue, but I believe it was more of a I told you so aspect to get back at me. So that I can’t return the part that I bought from Range Rover. Just not a happy customer. Maybe I am just a naive customer that believes something as big as what occurred with my vehicle should of been known by the mechanic when they were working on it.
Their prices are competitive & they take the time to explain any costs you may have questions about.
Great place to buy a car , wonderful people
They are honest & will help you put a game plan together in regards to urgency & importance.
When I have a scheduled appointment I have to plan on NOT having my car for at least 1-2 days.
Location is a little inconvenient (east side of Iowa City)
Best shop in town. Never once have I felt talked down to or taken advantage. Quality work at reasonable prices. Pickup and drop off service is great too.
Only downside is their location & demand.
Terrible Experience!!! I brought my wife's Subaru Tribeca in for a routine oil change and look over. This place came highly recommended, but it turns out one of the tech's knew me from my high school days and didn't like me. So he took it out on my wife's car, by unhooking the hood release after he was done with the oil change. We couldn't open the hood the next day to check the oil. When I called Whitedog they said bring it in and they would fix it. The next day the wife drove all the way there from Cedar Rapids to be told she would be charged $120 for them to fix the problem, they created. She said no. We drove the car to another mechanic in North Liberty. When he looked at it, he could tell that, YES, somebody had pulled the pin out of the hood release. I called and spoke to the owner he denied any wrong doing and gave excuses for his tech. We will never go back!!!!
Staff is very nice & helpful.
Whitedog Import Auto Service is a US Car Dealer based in Iowa City, Iowa. Whitedog Import Auto Service is located at 424 Highland Ct, Iowa City, IA 52240, USA.
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